Job Summary
We are looking for a Customer Care Associate / Customer Service Associate to provide exceptional support to customers through voice, email, and chat channels. The ideal candidate should possess excellent communication skills, a customer-focused approach, and the ability to resolve customer queries efficiently while maintaining high service standards.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the relevant department when required.
• Provide information about products, services, and company policies.
• Meet individual and team performance targets.
• Ensure a positive customer experience during every interaction.
• Follow company processes, quality standards, and compliance guidelines.
• Build and maintain strong customer relationships.

Required Qualifications

• Minimum 12th Pass / Higher Secondary Certificate.
• Graduate candidates are preferred.
• Freshers and experienced candidates are welcome to apply.
• Basic computer knowledge and typing skills.
• Proficiency in English, Hindi, and regional languages is an advantage.
• Ability to work in rotational shifts (if applicable).